AI Live Chat Agent – Real-Time Website Support Automation
Turn
chats into customers
Central AI customer service tracks marketing data, qualifies leads, books meetings, and answers questions instantly, so you never miss an opportunity.
Central Chat
Chats
92
Leads
Insights
Trusted by 1000+ startups & businesses
Features
Made to outperform all human and AI agents
Central comes preloaded with powerful marketing features such as lead collection, meeting booking, product recommendation, automatic ad click ID and source identification, and more.
Add whatever you want to your knowledgebase. Central will learn it.
Instantly make Central an expert in your business. Just link to your website or upload your existing documents, and Central AI will use that knowledge to answer complex customer questions with confidence.
Instantly learns from your website, help center, and FAQs.
Understands your PDFs, Word docs, and other internal files.
Delivers accurate, instant answers so your team doesn't have to.
What’s your return window?
You can return items within 30 days of delivery. Need help starting a return?
Source: Return Policy PDF
Want to schedule a call with our team?
Yes! I'm ready
Collect leads, book meetings, and send them to your CRM right away
Let our AI ask the right questions, qualify leads in real time, and book meetings directly on your calendar, while filtering out unqualified leads. Push leads into your own CRM, or use the free in-built Central CRM.
Define your ideal customer with simple, custom lead logic.
Automatically trigger follow-ups or handoffs to your sales team.
Fill your pipeline with qualified meetings, not endless back-and-forth.
Integrates with:
Website, SMS, WhatsApp & Socials: Works where your customers are
Your AI assistant gives every customer a direct line to your business on the channels they already use. Whether they're using live chat on your website or sending a DM, they get an instant, helpful response every time.
Connect with customers on your website, SMS, WhatsApp, and social.
Manage every conversation from one simple, unified inbox.
Maintain a single, professional brand voice across all channels.
Integrates with:
Maya Chen
now
Hey! Can I still book for this weekend?
Handling 1 conversation
Conversation Volume
6/13
6/14
6/15
6/16
6/17
80
60
40
20
10
Track performance and improve your customer service agent on-the-go
Central gives you a real-time dashboard of every customer conversation, so you can stop guessing. See which queries are most popular and which support questions are slowing you down, all in one place.
Get instant insights with simple, real-time analytics.
Track key metrics: resolution rate, lead volume, customer satisfaction.
Optimize your scripts and strategies based on data, not just hunches.
Qualify users & take next steps with lead intake flows
Create custom lead flows that ask the right questions, qualify automatically, and instantly trigger the next best action — like booking, tagging, or follow-up.
Customize questions, logic, and qualification rules in minutes
Automatically tag, book, or route leads based on their answers
Sync everything to your CRM for seamless tracking and follow-up
1
Lead Capture
Full name
Email address
Phone number
2
Lead Qualification
3
Actions for Central to take
Offer to book a call
Transfer to a human
Thank politely and end the call
Send Slack alert
Hi, do you have the Air Max 270s in size 10?
Url Parameters:
source:
Facebook
medium:
cpc
campaign:
back_to_school
term
air_max_270
referring_page:
/products/air-max-270
syncing with CRM
Automatically collect key marketing data
Central Chat automatically captures key marketing data such as click IDs, UTM parameters, referring URL, etc. that you can send to your CRM and ad platforms to optimize marketing performance.
Collect customer's UTM parameters, ad click ID, IP and more.
Sync data with your CRM and help your team make better decisions
Sync data with your ad platforms and get better conversion tracking
The perfect handoff between AI and human.
Tell Central AI customer service when to transfer to a human. Or take over conversations anytime you want with a single click.
Jump into any conversation with one-click human takeover.
Get up to speed instantly with private, AI-summarized notes.
Use AI as a copilot to help your agents find the right answers, faster.
I was charged twice and still haven’t received anything. This is really frustrating.
Integrations
Integrate with 8,000+ apps instantly
Central works with your existing tools. Leads, calls, and data sync automatically.
Zapier
Cal.com
Pipedrive
Zendesk
Twilio
Salesforce
Shopify
Slack
Stripe
Woo Commerce
Big Commerce
Simple Practice
Housecall Pro
Zapier
Cal.com
Pipedrive
Zendesk
Twilio
Salesforce
Shopify
Slack
Stripe
Woo Commerce
Big Commerce
Simple Practice
Housecall Pro
Hubspot
Calendly
Typeform
Square
Intuit
Setmore
Zoho
Formstack
Framer
Clio
Hubspot
Calendly
Typeform
Square
Intuit
Setmore
Zoho
Formstack
Framer
Clio
Hubspot
Calendly
Typeform
Square
Intuit
Setmore
Zoho
Formstack
Framer
Clio
More features
More ways Central works for you
From built-in CRM tools to real-time insights, Central includes everything you need to run faster, smarter, and more connected.
Anna G.
Qualified
Asked about pricing for group sessions
2:17 PM
George M.
Qualified
Asked about pricing for group sessions
4:29 PM
Anna G.
Qualified
Asked about pricing for group sessions
2:17 PM
Hubspot
Pipedrive
Zoho
Free built-in CRM
Track, qualify, and export leads instantly with a built-in CRM that integrates with your existing CRM.
Schedule a call
Quick AI reply
Quick Actions
Upload a file
Send a link
Request callback
Quick actions in chat
One-click booking, callbacks, file downloads, and external links — right inside the chat window.
Luna (Receptionist)
Jack (Sales)
Diego (Support)
Easy agent management
Create multiple agents with different names, avatars, and instructions — switch or edit anytime.
How it works
Launch a fully trained AI agent in 60 seconds.
Just paste your website link. Central automatically learns your business and is ready to help customers instantly.
1
Create an instant expert
Central scans every page of your site to automatically learn your products, company policies, and brand voice. No manual training required.
2
Make it yours
Adjust the agent’s name, greeting, and color scheme to create a seamless brand experience for your customers. All without writing a single line of code.
3
Go live everywhere
Deploy your newly trained agent to your website, SMS, WhatsApp, and social media channels with a single click. Meet every customer with an instant, helpful answer, wherever they are.
FAQ
Frequently Asked Questions
Can I embed Central as a chat widget on my website?
Definitely! Central easily integrates as a customizable chat widget directly onto your website, streamlining customer engagement and lead capture.
Is it possible to customize the appearance of the chat widget?
Yes, you can fully personalize Central's appearance, including color schemes, style, greetings, headlines, subtitles, avatars, names, quick actions, and overall tone.
Can I tailor the voice and personality of my chat agent?
Absolutely! Customize your chat agent's knowledge base, conversational tone, and personality to reflect your brand accurately.
How does Central's lead qualification work?
Lead qualification can be tailored using our predefined templates or custom criteria. Central automatically qualifies leads based on your settings, ensuring only qualified leads are escalated for meetings or human follow-up.
Can I review individual conversations?
Yes, Central allows you to access detailed chat histories directly from your dashboard for in-depth monitoring and insights.
Can multiple team members handle escalated conversations?
Absolutely! Add team members to receive instant notifications when chats require human attention, ensuring quick response times.
Can Central integrate with HubSpot, Salesforce, Pipedrive, or Zoho CRM?
Yes, Central seamlessly integrates with popular CRMs such as HubSpot, Salesforce, Pipedrive, and Zoho through Zapier, automatically syncing captured leads and interactions.
Can Central automatically book calls for me?
Yes, Central automates scheduling calls based on your predefined availability, streamlining your sales and follow-up process.
Can I track conversations and get insights?
Definitely! Central provides analytics and visualizations of conversation volumes, popular topics, customer satisfaction (CSAT) scores, lead metrics, and more.
How do I customize my chat agent's knowledge?
You can easily populate the agent's knowledge base by uploading URLs, files, or entering text directly. Supported formats include TXT, HTML, MD, PDF, DOC, and DOCX.
What integrations does Central support?
Central connects seamlessly with over 6,000 apps via Zapier, including Gmail, Notion, Google Sheets, and Calendly, allowing you to automate workflows without any coding.
What kind of automations can Central perform?
Central enables powerful automations like sending chat interactions to Slack or email, auto-creating CRM entries upon form submissions, logging interactions to Google Sheets, and triggering custom workflows based on calendar events or external forms.
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